Privacy Policy

We at Henderson Connellan takes your privacy seriously.  

This policy covers the collection, processing and other use of personal data under the Data Protection Act 1998 (DPA) and the General Data Protection Regulations (GDPR).

For the purpose of the DPA and GDPR, we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to Sarah Smith at Henderson Connellan, 15-16 Market Place, Kettering, Northamptonshire, NN16 OAJ.

Information we collect

We will collect and process data about you that you give to us, by filling in a form, or by communicating with us by phone, email, or face to face. This information may include your email address, name, home or work address, telephone number, passport, driving licence, and bank details.

We will collect personal data on our website only if it is directly provided to us by you and therefore has been provided by you with your consent. Normally you will only provide such details if you complete an online enquiry form or request an instant valuation.

Use of your information

We may hold and process personal data that you provide to us in accordance with the DPA and GDPR.

The information that we collect and store relating to you is primarily used to enable us to provide our services to you, and to meet our contractual commitments to you. In addition, we may use the information for the following purposes:

  1. To notify you about any properties coming to the market that may be of interest to you;
  2. To contact you with information about properties and/or services similar to those that you have already purchased or enquired about;
  3. To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you.
  4. Where you have consented to receive our e-newsletters, from time to time to provide that service to you.
  5. To notify you about changes to our service.

Disclosure of your information

We will disclose your personal information to third parties:

  1. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of us, our customers, or others.
  2. To enable us to comply with the law and to assist fraud protection and minimise credit risk.
  3. Where you have consented for us to do so, to selected third parties who may contact you about their goods or services that you may be interested in, or require for the completion of our contractual obligations.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers as we use remote website server hosts to provide the website and some aspects of our service - this is generally the nature of data stored in “the Cloud”.  This includes staff engaged in, among other things, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

We will process, disclose or share your personal data only if required to do so by law or in the good faith that such action is necessary to comply with legal requirements or legal process served on us or the industry.

Cookies

Our website uses cookies to distinguish you from other users of our website. We use cookies to gather information to provide statistical information regarding the use of our website. Such information will not identify you personally, but helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Your rights

You have the right to tell us not to use your personal information for marketing purposes. You can exercise this right by unsubscribing using the link in any of the marketing emails we send you. You also have the right to change the permissions that you have given us in relation to how we may use your data, and can do this in the permissions link in any of the marketing emails we send you. You also have the right to request that we cease using your data or that we delete all personal data that we hold relating to you.

You have the right to access your personal information we hold. There is no charge for requesting that we provide you with details of the personal data that we hold. We will provide this information within one month of your requesting the data. You can exercise these rights at any time by writing to us at the address above.

Changes to our privacy policy

Any changes we make to our privacy policy will be updated on our website and, where appropriate, sent to you by email. Please regularly review this policy to be informed of how we are protecting your personal data.

Contacting us

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at Henderson Connellan, 15-16 Market Place, Kettering, Northamptonshire, NN16 OAJ or sarah.smith@hendersonconnellan.co.uk.

Version: May 2018